Frequently Asked Questions (FAQs)
Do you have any tips or strategy advice you can offer a first time participant?
Absolutely! Be sure you check out our Strategy & Tips page.
What's the difference between a season and a segment?
A season is composed of all 33 weeks. A segment consists of 4 consecutive weeks within the season. Each season has 7 segments. Think of each segment as a mini-season in which prizes are also awarded to top performers. Segments add to the overall strategy and provide additional opportunities to win prizes throughout the season; especially for those who fall out of season prize contention. See the league Schedule for a breakdown of tournaments by segment. See the Prizes page for a breakdown of prizes.
Can I have more than one team in a league?
Yes, as long as you pay the $25 league entry fee for each team. For convenience, you can manage all your teams under a single account (e-mail address). To set your lineup for a particular team, simply select that team in the drop-down box on the Lineup page.
Can I have your league emails go to a second email address?
Yes! You can enter a secondary email address for all communications from the website including weekly lineup reminders, weekly results, missing lineup reminders, and other emails sent by the league commissioner. This setting is called the "CC Email" and is great option for participants who share a team or simply want all website emails sent to a second email address (e.g. work and home). It is important to note that only the primary email address can be used as the login Id and users CANNOT login within the secondary "CC Email" address. You can add a "CC Email" address to your profile by clicking on the My Profile link at the bottom of each page. If you are playing in multiple PTFG leagues, your "CC Email" can be different for each league. As a result, it must set it in each league. This makes it possible to share a team in one league, but not another.
When are the weekly results posted?
The results are posted shortly after the golfer earnings are made available for each tournament. This is usually late Sunday evening. Participants can elect to be notified by e-mail once their league results have been posted. Projected earnings for each team is also posted shortly after rounds 1-3 are completed. Participants can also be notified via email when those results too.
What happens if I can't login or access the site due a problem at my end?
If you are unable to submit your lineup via the site for whatever reason (can't access site, forgot password, etc.), you may submit your lineup via e-mail. However, any lineup submitted via e-mail must have a timestamp prior to the lineup deadline or it will not be accepted. Any lineups received via e-mail will be entered in the system by the commissioner as soon possible. Participants should submit their lineup via e-mail to Commissioner@OneAndDone1.ProTourFantasyGolf.com. For more information, see our Terms & Conditions page.
How do I know my lineup has been received by the system?
There are 3 ways you can confirm your lineup was received by the system:
1) Check the Results page which you should be forwarded to upon submitting your lineup, or
2) Check for a confirmation e-mail, or
3) Check the Lineup page (i.e. go back to it)
On the Results page, you can always see your lineup but no one else's until the lineup deadline passes. You can determine if someone else has submitted their starting lineup because you'll see "-- XXXXXXXX --" for each starting golfer. However, you don't get this indication for Sat / Sun subs as it is considered strategically revealing.
Can I change my golfer selections after I submit them?
Yes, you can change your pick(s) as many times as you'd like as long as it's before the lineup deadline. Each time you submit a lineup, you'll get an e-mail confirming your selection(s).
Is there anything I can do to see the lineup deadline times in my own time zone?
Yes, you can configure your preferred time zone by clicking on the "My Profile" link at the bottom of each page (after you login). Selecting your time zone will cause the lineup deadline times to be displayed in your local time on the Lineup page as well as in the weekly lineup e-mail reminders.
I'm not receiving lineup confirmation e-mails or any other league e-mails.
First make sure you haven't disabled "Email Reminders" via the "My Profile" link at the bottom of each page. Second, check your spam folder to make sure our e-mails aren't going there. If they are, make sure you've added PTFG System
to your address book and safe sender list. For help on updating your safe sender list, you can check out ExactTarget’s insightful instructions. Lastly, it is best to use a personal email as your primary email address as some professional emails and office servers may block our mailings.
How come the lineup drop-downs include all golfers instead of just those playing in the upcoming tournament?
We don't have the ability to get real-time updates on who is and who isn't playing a tournament. Plus, golfers withdraw and get added to tournaments at the very last minute. Therefore, we've put this onus on each participant and suggest they always check various Internet sources to determine who's playing each week (e.g. tournament website, golfer news, Vegas odds, etc). We've actually made this very easy by providing you with links to many of the best sites on our Resources page. There is also a "Check Field" button on the Lineup page which will take you straight to the player field listing for the upcoming tournament. For some reason, if you don't see a golfer's name in the lineup drop-down, just send us an e-mail and we'll get him added as soon as possible. If it's close to the lineup deadline time, just pick any golfer as a proxy and send us an email indicating the new golfer you wanted to use. We must receive your e-mail prior to the lineup deadline time.
How come the alternate golfer pick is not applied to golfers who withdraw after completing the first round?
The alternate pick feature exists primarily for three reasons:
- For those users who accidentally pick a golfer not playing in the tournament. This forgiveness is necessary since the drop-downs on the Lineup page list all golfers in the system whether they're playing or not (see prior FAQ for why the site works this way).
- For the rare occasion when a golfer withdraws right before the tournament starts due to a last minute illness or injury (e.g. Dustin Johnson falling down the steps on the morning of the 2017 Masters).
- Top profile golfers get an appearance fee for some tournaments. Sometimes they're hurt, but they still play a few holes on Thurs and then WD. But they still collect their appearance fee money while everyone who picked him gets screwed.
Furthermore, checking each team's lineup across all leagues for golfers who did not start, withdrew, or got DQ'ed and then updating their lineup with their alternate pick is a complicated and time consuming process. Fortunately, our system does most of that heavy lifting. However, one other complication is sometimes golfers wait until Friday morning to withdraw. A line in the sand has to be drawn somewhere. So that line is whether the golfer completes R1. This is very cut and dry and allows all impacted lineups to updated in a timely manner. Another reason alternate picks are not applied after R1 is most golfers who withdraw in R2 or later are usually playing poorly and towards the bottom of the leaderboard. So rewarding a team with their alternate pick at that point would not be fair to others in the league. We realize this is a lengthy explanation, but this question has come up time over time in the past, so we thought it was worth sharing ALL the reasons why. While our fantasy golf website is far from perfect, many other sites don't even support picking an alternate gofer, so we hope you at least find this a nice compromise.
What is your refund policy?
Participants may receive a full refund if their request is made in writing (email is acceptable) any time prior to the start the contest. After that, no refunds will made. If for any reason, the contest is canceled, each participant will receive a full refund.
How does the country club setting work?
Each participant can choose their own country club value which appears next to their name in the standings. The country club value is totally optional and doesn't have to be real country club. It can simply be any made up name. By setting up a Country Club attribute which matches your friends, you can easily filter the Standings, Weekly Results, and Statistics pages to see how you're doing relative to just your friends and no one else. This feature is ideal for side bets with your buddies which the Commish highly encourages. This gives you the opportunity to compete against the entire PTFG field as well as your buddies! Note that it's up to you to track all side bets. The website only tracks the prizes we're giving away. You can set your Country Club via the My Profile link at the bottom of each page. Click on the Standings tab to see an example of the Country Club drop-down.
How do I change my password?
Simply click on the My Profile link at the bottom of each page after logging in. You can also click on your user name in the upper right-hand corner to access your profile settings. From there, click on the Change Password link in the upper left, below the Schedule tab.
Who is the Commissioner?
The commissioner is a Pro Tour Fantasy Golf employee. The commissioner is responsible for administering all leagues and is not eligible to play in any league as per our Terms & Conditions.
Where can I find the answers to other questions?
Be sure to check our Rules and Terms & Conditions pages. That's where the answers to many more questions can be found. If you don't see your answer there, then drop us an e-mail and we'll be sure to get back to you.